Privacy Policy

1. Introduction

FormationHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Business information (name, address, purpose, members)
• Payment information (processed securely through our payment processor)
• Tax identification numbers, when required to complete a filing
• Documents and files you upload to us, such as identification documents required for a filing
• Your mobile phone number and SMS/text-messaging consent preferences, including whether you opted in and the date, source, and IP address of your opt-in and confirmation
• Any other information you choose to provide

Automatically Collected Information

When you use our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Process and complete your business formation orders
• Communicate with you about your orders and services
• Send you updates, newsletters, and marketing communications (with your consent)
• Send you text messages to help you complete a business formation or filing you started, where you have opted in (see "SMS / Text Messaging" below)
• Measure and improve our advertising and marketing, including analytics and conversion measurement with advertising partners, which may involve matching a hashed (irreversible) version of your email address or phone number to your ad interactions
• Maintain your account and keep your filings and documents available to you in your member portal so we can service and support them over time
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing

We share your information only as described below. We do not sell your personal information.

• State and government agencies: To file the business formation and other documents you have requested.
• Service providers (sub-processors) acting on our behalf: Companies that process your information only on our instructions to operate our business, including payment processing, text-message delivery, email and customer-messaging platforms, hosting and infrastructure, and analytics and advertising-measurement partners.
• Advertising and analytics partners: To measure and improve our marketing, we may share limited identifiers, such as a hashed version of your email address or phone number and online identifiers, to measure conversions. California residents may opt out of this sharing (see California Privacy Rights below).
• Legal requirements: When required by law or to protect our rights, our users, or the public.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets.

Mobile information. We do not share your mobile phone number or your SMS opt-in consent with any third parties or affiliates for their own marketing or promotional purposes. Numbers you provide for text messaging are shared only with our SMS delivery provider, solely to send the messages you requested.

5. SMS / Text Messaging

Your consent. We send text messages only to mobile numbers that have opted in to receive them. When you provide your mobile number and check the SMS consent box during checkout or in your account settings, you agree to receive recurring automated text messages from us at that number. We use a double opt-in process: after you check the box, we send a one-time confirmation text, and we begin sending messages only after you reply to confirm. Consent to receive texts is not a condition of purchasing any product or service.

What we collect for SMS. When you opt in, we collect and store your mobile phone number; the fact that you consented; and the date, time, source (the page or screen where you opted in), and the IP address and device or browser information associated with your opt-in and your confirmation reply. We also keep a record of the messages we send you and their delivery status, and of any opt-out request (for example, if you reply STOP).

What our texts are about. Our text messages are limited to helping you complete a business formation or other filing you started with us, for example a reminder that an application you began is still waiting, which may include a link to finish it and occasionally a promotional discount. We do not send text messages for unrelated marketing. Message frequency varies based on your activity.

Charges. Message and data rates may apply, depending on your mobile carrier and plan.

How to opt out or get help. You can opt out at any time by replying STOP to any of our text messages; we will send one confirmation and then stop texting you. Reply HELP for help, email us at [email protected], or manage your SMS preferences in your account settings.

Who we share SMS data with. We share your mobile number only with our text-message delivery provider, a messaging service provider acting on our behalf, solely to send these messages and process your replies.

We do not sell your mobile number or SMS consent, and we do not share your mobile number or your SMS opt-in consent with any third parties or affiliates for their own marketing or promotional purposes. Mobile information obtained through SMS consent is never shared with third parties for their marketing.

6. Data Security

We use appropriate technical and organizational measures to protect your information, including encryption, access controls, and secure infrastructure. Documents and files you upload to us, and the documents we prepare for your filings, are stored with our cloud storage provider, Google Cloud, on servers located in the United States, and are encrypted both in transit and at rest. No method of transmission or storage is completely secure, but we work to safeguard your information using industry-standard protections.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. We keep your business formation and filing records, and your account, so that your documents remain available to you in your member portal and so we can continue to service and support your filings. We retain SMS consent and opt-out records for as long as needed to honor your preferences and demonstrate compliance. Business formation documents and records may be retained for extended periods as required by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications, including text messages
• Opt out of the sharing of your personal information for cross-context behavioral advertising
• Object to certain processing of your information

9. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

14. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell your personal information. We may share certain identifiers for cross-context behavioral advertising as described above, and you may opt out of this sharing. To exercise these rights, please contact us using the information above.